Terms and Conditions
Welcome to CeraSul Candles. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site.
1. Use of Website
The content of this website is for your general information and use only. It is subject to change without notice. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
2. Intellectual Property
All content, design, text, images, logos, and trademarks on this website are the exclusive property of CeraSul Candles or its licensors. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from CeraSul Candles.
3. Product Information
We strive to present accurate information regarding our decorative wax candles, custom designs, scented candles, and eco-friendly products. However, we do not guarantee the complete accuracy or reliability of product descriptions, availability, pricing, or other content on the website. Product colors may vary slightly due to screen display differences.
4. Orders and Payments
All orders for our candle products are subject to acceptance by CeraSul Candles. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or suspicion of fraudulent activity. Payments must be completed as specified in the order process to confirm the purchase.
5. Shipping and Delivery
Delivery times are estimated and may vary depending on location and demand. CeraSul Candles shall not be held responsible for delays outside its control. Risk passes to the buyer upon dispatch of the goods.
6. Returns and Refunds
Returns and refund requests will be handled in accordance with applicable Brazilian consumer protection laws. Custom-designed or personalized candles may not be eligible for return unless defective or damaged upon receipt. Please contact us at our physical address for any concerns relating to returns.
7. Limitation of Liability
CeraSul Candles shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our maximum liability shall be limited to the purchase price of the product in question.
8. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of Brazil. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Porto Alegre, Rio Grande do Sul.
9. Changes to Terms
CeraSul Candles reserves the right to revise these terms and conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
Contact Details:
CeraSul Candles
287 Rua das Flores, Suite 12B
Porto Alegre, Rio Grande do Sul
90430-130
Brazil
By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.