Privacy Policy
At CeraSul Candles, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard the personal data you provide when you visit our site or engage with our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We may collect and process the following types of personal information:
- Identification details such as your name, address, and contact information when you place an order, request a custom design, or contact us.
- Transaction information relating to the products you purchase or inquire about.
- Technical data including IP address, browser type, and usage information collected automatically through cookies and similar technologies when you visit our online platform.
- Marketing and communication preferences to provide you with tailored information and offers.
2. How We Use Your Information
Your personal data is used solely for the following purposes:
- To process and fulfill your orders for wax candles and related products and services.
- To manage customer relationships, including responding to inquiries and providing customer support.
- To improve our products, services, and online platform through analysis of usage data.
- To comply with legal and regulatory obligations.
- To send you information about our products, promotions, and events, if you have opted in to receive such communications.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, where requested, for marketing communications.
- Performance of a contract to which you are a party.
- Compliance with a legal obligation.
- Legitimate interests pursued by us, such as business development and fraud prevention, balanced against your rights and freedoms.
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Your data may be shared with trusted third-party service providers who assist us in delivering our products and services, such as payment processors, logistics companies, and IT service providers. All such parties are contractually obligated to maintain the confidentiality and security of your information and use it only for the purposes authorized by us.
5. International Data Transfers
As a company based in Brazil, some of your data may be transferred to and stored in servers located outside your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, accounting, or reporting requirements.
7. Your Rights
You have certain rights regarding your personal data, including the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion or restriction of processing under certain circumstances.
- Object to processing based on legitimate interests or marketing purposes.
- Withdraw consent where processing is based on consent.
- Data portability where applicable.
To exercise your rights, please contact us via the postal address provided below. We will respond to your request in accordance with applicable laws.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our employees and third-party partners are required to maintain the confidentiality of your personal information.
9. Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze site traffic, and offer personalized content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect site functionality.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
For any questions, requests, or concerns related to this privacy policy or your personal data, please contact:
CeraSul Candles287 Rua das Flores, Suite 12B
Porto Alegre, Rio Grande do Sul
90430-130
Brazil
We appreciate your trust in CeraSul Candles and are dedicated to protecting your privacy.